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Lifecycle Credit Risk

Collections & Recoveries


For any number of reasons, some customers will find themselves having taken on a financial commitment they’re not able to meet. Our comprehensive, fit-for-purpose solutions improve operational efficiency across the collections and recovery lifecycle, protect the financial interests of the lender and improve the customer experience. We monitor outcomes to help fine tune your strategy, aiming to optimise the balance between ‘remediation success’ and ‘cost to remediate’. 

What's involved

Debt management and recoveries support

We can monitor the success rate of debt management and recoveries support to provide you with the assurance to choose the most effective options for your customers and balance sheet. 

Enhanced analytics

Enhanced analytics, including collection scorecards and tailored segmentation strategies, can be used to understand the likelihood of customer affordability and assess the operational effectiveness of your collection strategies. 

Reporting & management
information implementation

We develop reporting to understand how effective your collection and recovery strategies are. Our suite of reports provides insights that can be used for decision making and to provide assurance to governance, board and regulators that your collections and recovery processes are meeting operational and conduct metrics, risk appetite and regulatory requirements.

Tailored collection strategies

We take the foundational components and tailor collections strategies, including collection segmentation and collection scorecards, across multiple channels to enhance the customer experience and enable better customer outcomes. 

Process improvement

We review the current processes and recommend improvements, from the efficiency of staff or operational risks in the process you are looking to manage to reduce operational costs and allow effort to be focused on areas that will deliver the  best bank for your buck.

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